RETURN POLICY
Please read our returns policy carefully to ensure your request can be processed as quickly as possible:
- You must request a return within 14 days of delivery for a FULL REFUND. Please note any original delivery costs will not be refunded.
- Although we strive to make all returns Free worldwide, the reality is that small designers can not fund it. Therefore designers can ask a fee for returnings with a maximum of €15,-.
- All returns will require the label(s) and documents to be printed prior to posting.
- Online returns should be sent directly back to the designer using our free and tracked returns service or returned to one of our stores.
- You will need to include your returns form inside the package when you return it to us. Any returns without a returns form may not be accepted.
- All items must be sent back to our designers in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
- All face masks are final sale – unfortunately, for hygiene reasons, we are unable to accept returns on face masks.
- Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer.
- Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
- The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
- You cannot return items that have been made to order or personalised for you.
- You will receive a refund within 10 working days after your return is confirmed.
- Unfortunately we are unable to offer exchanges.
- If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we cannot support exchanges as we’re unable to put stock on hold.